KARACHI:Chief Secretary Sindh Syed Mumtaz Ali Shah has inaugurated the Complaint Cell in Sindh Secretariat, Karachi on Monday.
Speaking at the inaugural ceremony, the Chief Secretary stated that the general public as well as all government officials could now submit their complaints directly and all complaints would be resolved in shortest possible time.
He further stated that Prime Minister Secretariat and Sindh Chief Minister Secretariat had also established their complaint cells. “This Complaint Cell would also be beneficial for the solution of their matters related to Sindh Secretariat and concerned offices,” added the Chief Secretary.
The Chief Secretary said that the provincial government had formulate a strategy to cope with the problems being faced by masses at large and to provide them with amicable solutions to their problems. The Chief Secretary also directed all the focal persons of all provincial departments that they should focus to resolve the problems of the masses on priority basis so that people could get the justice on time.
He said the performance of the officers would be observed from this Complaints Cell. “The number of the complaints solved by the officers would be highlighted in their Annual Confidential Reports (ACR)/Performance Evaluation Report (PER)”. He said the he would personally monitor the Complaint Cell and all officers had been directed to resolve complaints within 15 days and monthly review meetings would also be conducted.
While replying to a question regarding pressure of National Accountability Bureau (NAB) on provincial officers, the chief secretary Sindh stated that there was no pressure and all agencies were working as per law and Chairman NAB had also assured the officers that the action was being taken only against the corrupt elements.
The Incharge Complaint Cell/Deputy Secretary Ameer Fazal Ghumro while briefing the media stated that there was proper computerized mechanism from receiving the complaints to their solutions. He said that there was an elaborated manual guide for the applicants so that they could submit their applications in a proper manner. He stated that all applicants had been advised to drop their complaints at the complaint boxes installed at gates of Sindh Secretariat.
“After screening and scanning, the application would be sent to the concerned officer and the applicant will also receive a SMS having tracking number.” He further stated that job applications and cases which are already in courts or under investigation in any agency would not be entertained through the Chief Secretary Complaints Cell.