Karachi:Pakistan Telecommunication Company Limited (PTCL) upgrades Gulgasht and New Multan exchanges through its Network Transformation Project (NTP) in Multan. Under this project, PTCL has planned to transform 100 exchanges across Pakistan, out of which 53 have already been upgraded. The new and improved network enables customers to enjoy a faster, more reliable and high speed unlimited internet.
To offer better customer experience, the turnaround time for complaint resolution has been reduced considerably. This shows that the project has already had a positive impact in terms of efficiency in reducing Mean Time to Rectify (MTTR), thus a more effective customer services department. In addition, the company has revamped customer support touch points and launched nationwide training on ‘Building service excellence culture’.
Muhammad Ajmal Khan, Regional General Manager, Multan, PTCL said, “We are glad to provide our customers with the experience of an improved network. Customers residing in Guldasht and New Multan are going to benefit from these transformed exchanges, which will provide better service quality and high speed unlimited internet.”
Aside from new packages that PTCL has offered with this transformation ranging from 10 to 100 mbps, customers can also benefit by availing value-added services i.e. multiple IPTV, Static IP and Smart Eye (camera recording). In addition to the above services, customers also get free PTCL calls, unlimited downloads, free PTCL Smart TV and Smart TV App, unlimited iflix access for 1-year and free Wi-Fi router.