Lahore, July 10, 2019 (PPI-OT): The entrepreneurs can maximize their profit by handling difficult customers with patience and care. It was stated by the eminent businessman and a renowned opinion leader Professor M.A. RufRuf while addressing as a key speaker at capacity building seminar arranged by Pakistan China Joint Chamber of Commerce and Industry (PCJCCI) today at Chamber premises. Mr. Shah Faisal Afridi, President, Mr. Ahmad Hassnain, Senior Vice President and Mr. Salahuddin Hanif, Secretary General PCJCCI also spoke on this occasion. Main theme of the seminar was “How to maximize profit by handling difficult customers”.
Professor RufRuf said that customers’ handling subject was being taught as a science in the developed world, which focuses on age, lifestyle and education of the people. While selling the goods or service, the entrepreneurs must be able to understand nature and needs of their customers, and they should never be irritated by the excessive questions or the criticism of the customers, he said and advised to remember during their dealings that people are different, not difficult. It is always an obligation of the seller to come at the level of the customer, rather than bringing him up to his level. Professor RufRuf also apprised the participants about modern skills and techniques being practiced in China for handling difficult customers in a befitting manner.
Mr. Shah Faisal Afridi, President PCJCCI, speaking on this occasion, said that, PCJCCI aims at capacity building of local entrepreneurs as per needs of the ever-changing market trends. In that context, our session’s topic covers techniques/practical skills for dealing with challenging behaviour at the workplace and from customers in order to get more profitable outcomes, he said and appreciated that Professor M.A RufRuf had elaborated a tricky subject in a simple way by sharing his life experiences through knowledge, skills, relationships, passion and attitude.
Mr. Ahmed Hasnain, Senior Vice President PCJCCI said that, Pakistan China Joint Chamber of Commerce and Industry always worked for the betterment and prosperous future of Pakistan, the young entrepreneurs of Pakistan should be trained and enlightened with the experiences and lives of our motivational figures who succeeded in their lives through brain storming and an urge to learn. Earlier, Mr. Salahuddin Hanif, giving introduction of Professor RufRuf, told that he is renowned public speaker and a successful entrepreneur, who is working for betterment and enlightenment of young entrepreneurs.
For more information, contact:
Pakistan China Joint Chamber of Commerce and Industry (PCJCCI)
Mega Tower, 309 – 6th Floor,
Main Boulevard, Gulberg II,
Lahore, Punjab – Pakistan
Tel: +92-42-35777460-02, +92-42-37032203, +92-42-35874353