The Sindh government has stepped up efforts to expedite the resolution of public grievances through the Public Complaint Cell at the Chief Minister House, with cabinet members directly monitoring complaints and coordinating with authorities to ensure prompt action.
According to an official report today, as part of the initiative launched on the directives of Sindh Chief Minister Syed Murad Ali Shah, Adviser to the Chief Minister on Inter-Provincial Coordination and the Cooperative Department, Sardar Ehsan ur Rehman Mazari, visited the Public Complaint Cell on Wednesday. During the visit, he personally received telephone complaints from residents of various districts across Sindh and reviewed their concerns.
Following a detailed assessment of each complaint, Mazari directed the relevant government departments, district administrations, and other concerned authorities to take immediate action, strengthen coordination, and ensure the earliest possible resolution of public issues.
He said that most of the complaints received by the Public Complaint Cell were related to irrigation, municipal services, water supply, drainage, education, healthcare, electricity, revenue matters, and other essential public services. He added that continuous coordination was being maintained with departmental secretaries, deputy commissioners, assistant commissioners, and other officials to ensure timely redress of grievances and provide immediate relief to citizens.
Mazari said the Sindh government remained committed to delivering transparent, efficient, and accountable public services and was making every effort to ensure that citizens’ complaints were resolved without unnecessary delay.
He added that the Chief Minister House Public Complaint Cell had evolved into an effective communication bridge between the government and the public, helping strengthen public confidence by ensuring that complaints were addressed on a priority basis.