Faisalabad, July 18, 2022 (PPI-OT): Chief Executive Officer (CEO) Faisalabad Electric Supply Company (FESCO) Engr. Bashir Ahmed issued special directives to the operation staff of the region to ensure uninterrupted power supply to consumers and timely redressal of their complaints. He has made it clear that customer satisfaction should be the top priority of FESCO. He said that FESCO staff who do not give priority to customers’ complaints should correct their attitude.
The FESCO administration is taking various measures to provide the best and quality services to the customers because a satisfied consumer reflects the performance of the company. The Superintending Engineers (SEs) of all the five operation circles have been directed to ensure immediate implementation of the measures issued by the FESCO Authority to maintain uninterrupted and smooth electricity supply due to the recent increase in heat intensity he added.
In order to control the incidents of burning of transformers in summer season, the process of load balancing should be completed on all the transformers in the field as soon as possible while burnt and damaged transformers should be sent to transformer workshop so that they can be repaired and sent to the field as soon as possible.
News electricity connections, single phase meters, 10KVA, 15KVA, 25KVA and 50KVA transformers should be installed during Saturday and Sunday holidays. He further said that the pending net metering connections of the consumers should also be installed immediately. All SDOs are ordered to exert their best efforts and make maximum progress to achieve the best results. He also warned that show-cause notices will be issued against such officers who showed poor results and the FESCO authority will initiate strict departmental action against them.
For more information, contact:
Faisalabad Electric Supply Company (FESCO)
West Canal Road, Abdullah Pur, Faisalabad, Pakistan
Tel: +92-41-9220184-9220229
Fax: +92-41-9220233
Website: http://fesco.com.pk/default.asp