Karachi, August 08, 2018 (PPI-OT): President and CEO PIA, Musharraf Rasool Cyan has taken a serious note of the news and video aired social media as well as on TV news channels today and has ordered an inquiry to ascertain the cause and to take corrective action accordingly. PIA spokesman said on Wednesday evening.
He said that as per initial reports for flight PK 750 Paris –Islamabad of August 3rd 2018, while before the take-off at Paris Airport, there was a delay of 30 minutes. The aircraft doors were closed, and it was ready for push back, however clearance from Air Traffic Control was not given and hence the aircraft engines could not be started as it was still parked at the jetty. Also the doors could not be opened as it would have been a severe safety violation.
PIA always considers passengers safety and comfort as its foremost priority and many times PIA has even diverted its flight to other destinations to provide medical attention to passengers whenever needed, he said.
Further to the preliminary investigations the inconvenience of infant was taken care off by shifting him to other portion of the aircraft. The aircraft flew back to Islamabad with the satisfaction of the passengers. The Spokesperson said that as the issue was resolved and probably due this the matter was not reported which however, is being investigated too.
PIA spokesman further said that on the matter of inconvenience caused to passengers, CEO PIA, Musharraf Rasool Cyan has ordered detailed inquiry into the matter. PIA is touch with the family which traveled on this flight. Explanation notices have been given to the Captain in Command, Ground Handler at Paris Airport and the airline’s Chief Operating Officer.
Zero Tolerance Policy is being adopted in PIA and there shall be no compromise on customer convenience, comfort and flight safety. Strict disciplinary action will be taken against the those found guilty of causing inconvenience to the passengers of said flight, PIA spokesman concluded.
For more information, contact:
General Manager
Public Affairs
Pakistan International Airlines Corporation Limited (PIA)
PIA Head Office Airport
Karachi
Tel: +92-21-99043823
Fax: +92-21-34572225, +92-21-34570419
Cell: +92-322-7420707
Website: www.piac.com.pk