Authorities today revealed that over 76,000 calls made to the capital”s “Pucar-15” emergency service in January were deemed unnecessary, representing nearly 80 per cent of the total call volume and prompting a plea from a senior official for more responsible use of the helpline.
The figure was part of a monthly performance report, which showed that out of more than 97,000 calls received, only 8,852 were police-related matters requiring timely assistance. An additional 11,712 calls involved requests for guidance.
DG Safe City Muhammad Haroon Joya stressed the importance of public awareness, stating that citizens should “educate their children about the sensitivity of Pucar-15 so that emergency police calls can receive timely response.”
Despite the high volume of non-essential calls, the report, issued following directives from Inspector General of Police (IGP) Syed Ali Nasir Rizvi, detailed significant operational activity. Nearly 17,000 surveillance operations were conducted using the Safe City camera network, which resulted in suspicious individuals and vehicles being flagged to local police stations.
The technical team at the Digital Control Room facilitated the apprehension of 160 court absconders and wanted criminals through the use of digital identification systems.
The force also handled a substantial number of administrative and public service tasks. More than 8,000 complaints filed through the Complaint Management System were addressed, and over 2,300 tenants and domestic employees were processed for tenancy registration.
Furthermore, technical assistance was provided at Police Service Centres to help almost 16,000 residents access various services.
Mr Joya reiterated that Safe City Islamabad operates 24/7 to safeguard citizens” lives and property, encouraging the public to use “Pucar-15” or the ‘One Info’ app for immediate police assistance in genuine emergencies.