ISLAMABAD, In a move reflecting its dedication to customer trust and satisfaction, Daraz, Pakistan’s premier online shopping platform, has doubled the return period for Marketplace products. Customers now have a 14-day window, up from the previous 7 days, to return purchases, streamlining the online shopping experience for its vast user base. Additionally, this policy change will serve as a trust-building mechanism for Marketplace Sellers on the platform.
According to Daraz, Daraz has consistently taken the lead in shaping the e-commerce landscape, and this new policy underscores the company’s proactive approach in not just meeting, but exceeding customer needs.
Ahmed Tanveer, Chief Operating Officer of Daraz Pakistan, emphasized the company’s dedication to its customer base, noting, “We understand the evolving needs of our customers and always aim to provide them with unparalleled flexibility and convenience. By extending our return policy and pickup service, we wish to offer an even more reassuring shopping experience, giving our customers additional peace of mind with every purchase they make.”
Key aspects of the revised return policy include:
1. Extended Timeline: A 14-day return period from the date of product delivery.
2. Simplified Process: The return procedure has been simplified, complete with step-by-step guidance on the platform and committed customer service support.
3. Wider Range of Products: The expanded return policy now includes a broader variety of items from the Marketplace selection.
4. Return Pick-up Service Expansion: Daraz is launching a return pick-up service in several cities, namely Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Multan, Bahawalpur, Okara, Sahiwal, Sialkot, Sargodha, Gujranwala, Jhelum, Gujrat, and Abbottabad.
As e-commerce continues its upward trajectory in terms of popularity, Daraz’s latest policy amendment is both timely and indicative of its unwavering commitment to placing customer preferences at the center of its operations.
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